The Reserve Bank – Integrated Ombudsman Scheme, 2021, provides a framework for resolving customer grievances against entities regulated by the Reserve Bank of India. It applies to banks, non-banking financial companies, system participants, and credit information companies across India. The scheme aims to address deficiencies in financial services in an expeditious and cost-effective manner. It defines key terms such as 'Regulated Entity', 'Complaint', and 'Deficiency in service' to streamline the grievance redressal process. The Reserve Bank retains the authority to suspend or modify the scheme as necessary.

The Reserve Bank – Integrated Ombudsman Scheme, 2021, provides a framework for resolving customer grievances against entities regulated by the Reserve Bank of India. It applies to banks, non-banking financial companies, system participants, and credit information companies across India. The scheme aims to address deficiencies in financial services in an expeditious and cost-effective manner. It defines key terms such as 'Regulated Entity', 'Complaint', and 'Deficiency in service' to streamline the grievance redressal process. The Reserve Bank retains the authority to suspend or modify the scheme as necessary.