The Telecom Regulatory Authority of India (TRAI) has issued the Eleventh Amendment to the Telecom Consumers Protection Regulations, 2012, to protect consumers from bill shocks during international roaming. Service providers are now required to keep international roaming inactive by default, requiring explicit consumer activation. Providers must provide detailed information on tariffs, data usage alerts at various exhaustion levels, and warnings when roaming in areas not covered by a subscribed tariff. Additionally, a toll-free short code must be established for consumers to check their international roaming account status and applicable charges. These regulations aim to enhance transparency and consumer control over international mobile services.

The Telecom Regulatory Authority of India (TRAI) has issued the Eleventh Amendment to the Telecom Consumers Protection Regulations, 2012, to protect consumers from bill shocks during international roaming. Service providers are now required to keep international roaming inactive by default, requiring explicit consumer activation. Providers must provide detailed information on tariffs, data usage alerts at various exhaustion levels, and warnings when roaming in areas not covered by a subscribed tariff. Additionally, a toll-free short code must be established for consumers to check their international roaming account status and applicable charges. These regulations aim to enhance transparency and consumer control over international mobile services.