This document provides an overview of the grievance redressal system managed by the Employees' Provident Fund Organisation (EPFO). It outlines the various channels available for subscribers, employers, and pensioners to register complaints, including CPGRAMS, EPFiGMS, and Nidhi Aapke Nikat. The document highlights the organization's infrastructure for handling grievances across its zonal, regional, and district offices. It also details the sources from which grievances are received, such as the PMO, Ministry of Labour, and social media. Finally, it presents performance metrics for grievance disposal via the CPGRAM portal.

This document provides an overview of the grievance redressal system managed by the Employees' Provident Fund Organisation (EPFO). It outlines the various channels available for subscribers, employers, and pensioners to register complaints, including CPGRAMS, EPFiGMS, and Nidhi Aapke Nikat. The document highlights the organization's infrastructure for handling grievances across its zonal, regional, and district offices. It also details the sources from which grievances are received, such as the PMO, Ministry of Labour, and social media. Finally, it presents performance metrics for grievance disposal via the CPGRAM portal.