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EPFO Response to COVID-2.0: Delivering Social Security During the Pandemic

By TEAM CIRCULAR EXPRESS • 01 Nov 2021
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This report outlines the Employees' Provident Fund Organisation's (EPFO) operational response to the COVID-19 pandemic. It highlights how prior investments in digital infrastructure and Aadhaar-based KYC seeding enabled the organization to continue serving members during lockdowns. Despite the challenges of the pandemic, EPFO offices remained operational to support members facing economic pressures. The document serves as a record of the organization's disaster preparedness and service continuity efforts.
purpose of issuance
To document and highlight the operational response and digital preparedness of EPFO during the COVID-19 pandemic.
Most Important Details
EPFO successfully leveraged its digital architecture and Aadhaar-seeded KYC for 72.3 million members to provide uninterrupted services during the pandemic, with offices remaining operational despite lockdown constraints.

Regards, Circular Express

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EPFO Response to COVID-2.0: Delivering Social Security During the Pandemic

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