The Telecom Regulatory Authority of India (TRAI) has issued a formal direction to M/s Reliance Telecom Limited (RTL) following the discontinuation of its voice services. RTL is mandated to process and refund security deposits for all postpaid subscribers by March 31, 2018. For prepaid subscribers, the company must transfer unspent balances to recipient operators for those who ported out and provide refund mechanisms for those who did not. RTL is also required to issue a public notice regarding these refund procedures in newspapers across all affected licensed service areas. This measure aims to protect consumer interests and ensure compliance with mobile number portability regulations.

The Telecom Regulatory Authority of India (TRAI) has issued a formal direction to M/s Reliance Telecom Limited (RTL) following the discontinuation of its voice services. RTL is mandated to process and refund security deposits for all postpaid subscribers by March 31, 2018. For prepaid subscribers, the company must transfer unspent balances to recipient operators for those who ported out and provide refund mechanisms for those who did not. RTL is also required to issue a public notice regarding these refund procedures in newspapers across all affected licensed service areas. This measure aims to protect consumer interests and ensure compliance with mobile number portability regulations.