GENERAL/ MISCELLANEOUS CIRCULARS

high billing due to Incorrect Contract Demand

By TEAM CIRCULAR EXPRESS • 08 Nov 2026
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• The Electricity Ombudsman, Mumbai, issued a review order regarding a billing dispute for Liberty Oil Mills Ltd.
• The BEST Undertaking erroneously billed the consumer on a higher Contract Demand of 427.13 kVA from April 2018 to February 2025.
• The Respondent is directed to refund excess amounts recovered for the period March 2022 to February 2023 with interest and submit a compliance report within two months.
City
Mumbai
State
Maharashtra
purpose of issuance
Review of order regarding incorrect contract demand billing
Most Important Details
The Ombudsman directed the BEST Undertaking to refund excess charges for the period March 2022 to February 2023 with interest, following an erroneous billing system configuration that lasted from 2018 to 2025.
Name of Officer
Vandana Krishna
Designation
Electricity Ombudsman
Department / Organisation
Electricity Ombudsman (Mumbai)
Period / Effective From
March 2022 to February 2023
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