GENERAL/ MISCELLANEOUS CIRCULARS

TRAI Direction on Prominent Display of TRAI-Mandated Vouchers

By TEAM CIRCULAR EXPRESS • 01 Oct 2026
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TRAI has issued a directive to all telecom service providers to improve consumer access to mandated tariff vouchers. Key requirements include:
• Create a dedicated, clearly visible tab titled "TRAI-Mandated Packs" on websites and mobile apps.
• Ensure this tab is the first option in the prepaid recharge section.
• Prominently display these packs at all exclusive points of sale.
• Submit a compliance report within 30 days.
purpose of issuance
To ensure transparency and ease of access for consumers to locate and subscribe to TRAI-mandated tariff vouchers
Most Important Details
Telecom service providers must create a 'TRAI-Mandated Packs' tab as the first option in prepaid recharge sections on digital platforms and at physical points of sale. Compliance reports are due within 30 days.
is it guidelines or circular or for some action
Direction
issuing authority
Telecom Regulatory Authority of India (TRAI)
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