The Directorate General of Lighthouses and Lightships has published its Citizens and Clients Charter for 2025-2026, outlining service standards for various operational tasks. The document specifies timelines for services such as VTS logbook issuance, training accreditation, grievance redressal, and RTI disposal. It identifies key stakeholders, including major ports, maritime industries, and national security agencies. Procedures for addressing service failures are provided, including contact details for the Public Grievance Officer. The charter aims to ensure transparency and efficiency in the delivery of maritime services.

The Directorate General of Lighthouses and Lightships has published its Citizens and Clients Charter for 2025-2026, outlining service standards for various operational tasks. The document specifies timelines for services such as VTS logbook issuance, training accreditation, grievance redressal, and RTI disposal. It identifies key stakeholders, including major ports, maritime industries, and national security agencies. Procedures for addressing service failures are provided, including contact details for the Public Grievance Officer. The charter aims to ensure transparency and efficiency in the delivery of maritime services.