GENERAL/ MISCELLANEOUS CIRCULARS

TRAI Direction on Standard Operating Procedure for Restoration of Telecom Resources Disconnected for Unsolicited Commercial Communications

By TEAM CIRCULAR EXPRESS • 07 Apr 2025
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The Telecom Regulatory Authority of India (TRAI) has issued a formal direction to all Access Providers regarding the Standard Operating Procedure (SoP) for restoring telecom resources. This follows the regulations concerning unsolicited commercial communications, where resources may have been disconnected. Access Providers are now mandated to follow the finalized SoP to process representations from senders whose resources were disconnected. The directive aims to ensure effective implementation and compliance while safeguarding against the recurrence of regulatory violations. This measure provides a structured mechanism for senders to seek restoration of their services under specific conditions.
City
New Delhi
State
Delhi
purpose of issuance
To mandate the implementation of a Standard Operating Procedure (SoP) for the restoration of telecom resources disconnected due to unsolicited commercial communications.
Most Important Details
Access Providers must follow the SoP in Annexure-I to process restoration requests, ensuring effective implementation and compliance with the Telecom Commercial Communications Customer Preference Regulations, 2018.
City_1
New Delhi
State_1
Delhi
purpose of issuance_1
To mandate the implementation of a Standard Operating Procedure (SoP) for the restoration of telecom resources disconnected due to unsolicited commercial communications.
Most Important Details_1
Access Providers must follow the SoP in Annexure-I to process restoration requests, ensuring effective implementation and compliance with the Telecom Commercial Communications Customer Preference Regulations, 2018.

Regards, Circular Express

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TRAI Direction on Standard Operating Procedure for Restoration of Telecom Resources Disconnected for Unsolicited Commercial Communications

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